Urgent Outpatient Services (UOS) are for Members of all ages who are NOT experiencing a mental health or
substance use emergency, but they feel they need an appointment sooner than waiting for a routine outpatient
appointment. UOS appointments are provided within one business day and include an assessment and intervention
geared toward decreasing and/or managing urgent concerns and immediate symptoms. Members using UOS will also
be provided with referrals to any needed services including outpatient services, community supports, etc.
Click here to locate the UOS provider closest to you.
Effective April 8, 2010, notices of new routine authorizations, and the letters themselves, will be available at the MBHP/ValueOptions online provider portal ProviderConnect. Letters related to adverse actions or denials will continue to be sent through the mail. To hear a previously presented training on the authorization letter Go Green program click here.