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PROVIDER MANUAL AND ALERTS
IMPORTANT CONTACTS
IVR AND EXTENSION SCREENS
ELECTRONIC CLAIMS
REPORTS AND SUPPORT MATERIALS
INFORMATION FOR PCCs
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Emergency Service Program (ESP)



Alert #66 Redesigned Emergency Services Program

ESP Directory

ESP/MCI Meetings
    Effective Crisis Planning with Families (4/11/11 and 4/13/11)
    (Updated 5/12/2011)
    Crisis Planning Tools Training for Managers
    (June 14, 16, 22 and 24) (Updated 7/15/2011)
    Crisis Systems of Care: Building Competency Across Services,
    October 2011
    Crisis System of Care Exercise
    Changing the Language of Crisis Services Exercise

Map of ESP Catchment Areas Effective FY10 (Updated 5/18/2009)

ESP Overview

CSAs by ESP (Updated 1/20/2011)

ESP Flyer for Individuals and Families

ESP Flyer in Spanish for Individuals and Families

ESP Flyer for Providers and Collaterals

ESP Procurement Materials

ESP/MCI FY10 Public Statewide Data Summary
(Updated 6/17/2011)

ESP/MCI First Six Months FY11 Public Statewide Data Summary
(Updated 8/11/2011)

Crisis Planning Tools (Updated 4/28/2011)

Urgent Outpatient Services (UOS) are for Members of all ages who are NOT experiencing a mental health or substance use emergency, but they feel they need an appointment sooner than waiting for a routine outpatient appointment. UOS appointments are provided within one business day and include an assessment and intervention geared toward decreasing and/or managing urgent concerns and immediate symptoms. Members using UOS will also be provided with referrals to any needed services including outpatient services, community supports, etc. Click here to locate the UOS provider closest to you.


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Link SymbolMBHP is going Green!
 Effective April 8, 2010, notices of new routine authorizations, and the letters themselves, will be available at the MBHP/ValueOptions online provider portal ProviderConnect. Letters related to adverse actions or denials will continue to be sent through the mail. To hear a previously presented training on the authorization letter Go Green program click here.

Link SymbolChildren's Behavioral Health Initiative (CBHI)
 Please click here for information, including performance specifications, for the new Children's Behavioral Health Initiative (CBHI) services.

Link SymbolFile Electronic Claims
 Learn more about the advantages of submitting electronic claims.

Link SymbolRights for Your Clients
 Information on rights, appeals and grievances for your clients.

Link SymbolContact MBHP
 We're here to answer your questions and address your concerns.

 

 

 

MBHP - Massachusetts Behavioral Health Partnership
100 High Street 3rd Floor, Boston, MA 02110 : 1-800-495-0086
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This page was last updated: 1/26/2012