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PROVIDER MANUAL AND ALERTS
IMPORTANT CONTACTS
IVR AND EXTENSION SCREENS
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REPORTS AND SUPPORT MATERIALS
INFORMATION FOR PCCs
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Children's Behavioral Health Initiative (CBHI) Information


ESP/MCI Directory

CBHI Meetings
     Kickoff Meeting 9/09/2009
     TM Provider Trainings: 4/1/2010 and 4/2/2010
     IHT Provider Trainings: 4/6/2010 and 4/7/2010
     CSA Statewide Meeting 5/21/2010 - In-Home Behavioral Services Powerpoint Presentation
     CBHI Outpatient Forum (6/2/2010 DCU Center, Worcester;        6/11/2010 Boston Marriott Newton)
             MCE Follow-up from the CBHI Outpatient Forums:
             Commonly Asked Questions (Note: This document
             pertains to information that is common
             across all MCEs.)
             MBHP Follow-up from the CBHI Outpatient Forums:
             Commonly Asked Questions (Note: This document
             pertains to information that is specific to
             MBHP only.)
    November 2010 Training, MCI Advanced Regional Training:
       Delivering Resolution-Focused Interventions
    February 2011 Training, MCI Advanced Regional Training:
       Supporting Families in Crisis
    Effective Crisis Planning with Families 4/11/2011 and 4/13/2011
         Click here for Crisis Planning Tools.
    Crisis Planning Tools Training For Managers
      (June 14, 16, 22, and 24)
    Crisis Planning Tools FAQ
    CBHI Promising Practices Forum
    Crisis Systems of Care: Building Competency Across Services,
      October 2011
    Crisis System of Care Exercise
    Changing the Language of Crisis Services Exercise
    Building Team Competence in Strengths-Based Treatment,
      November 2011
    Crosswalk Between Strength Definitions and Wraparound
      Principles of Care Exercise
    Worldview: Personal Change Trajectory Exercise
    Identifying the Strengths Exercise
    http://www.instantpresenter.com/vvdb/E958D787884C:
    VVDB webinar for state agencies, court/probation, school
    personnel, and other community organizations that may
    want to be a part of ICC Care Planning Teams, Oct/Nov 2011
    Stage Agency Handout
    http://www.instantpresenter.com/vvdb/E958D681874C:
     VVDB introduction webinar for outpatient and in home clinicians
     on the role of the Family Partner (FP) and how FPs can be
     effective working with the non-ICC Hub providers (IHT & OP),
     Nov/Dec 2011
    OP Handout
    http://www.instantpresenter.com/vvdb/E958D6868646:
     VVDB introduction webinar for outpatient and in home clinicians
     on the role of the Family Partner (FP) in relation to writing
     goals for and understanding expectations of the FPs, Feb 2012
    IHT Handout
    CBHI Family Partner Forum 1/27/2012
    March/April 2012 MCI Model Enhancement Regional Trainings
    April/May 2012 MCI Model Enhancement Regional Trainings
    VVDB's Wraparound and Family Partners for Outpatient
      Therapists Training April 2012
    Statewide SPED, EI, and Autism Training 6/15/2012

CBHI Level of Care Meetings (Updated 4/13/2012)
     Understanding Deaf Culture and Resources Training
     This is a presentation facilitated at the March 2011
     Regional Quarterly CBHI Level of Care Meetings by
     Ivy Velez, ICC Care Coordinator from the Walden School
     Wraparound Program, the Learning Center for the Deaf.

     
Trauma Informed MassHealth Training
     This is a presentation facilitated at the April 2012
     Regional Quarterly CBHI Level of Care Meetings by
     the Massachusetts Child Trauma Project (MCTP).

CBHI Member Notice
     This is the MassHealth Member Notice that was sent to
     MassHealth members in June. The language within this
     document can be used by CSAs in their CSA marketing
     materials, CSA presentations, etc.

CBHI Provider Alerts
     CBHI Provider Alert #60
     CSA Provider Alert #64
     Alert 64 Attachment 1: Geographic CSAs (Updated 8/17/2009)
     Alert 64 Attachment 2: Specialty CSAs (Updated 9/28/2009)
     Alert 64 CSA spreadsheet (Updated 9/28/2009)
     CSA Provider Alert #69
     CBHI Provider Alert 74: Expansion of Billing Parameters for Case
        Consultations
     CBHI Provider Alert #75
     Important Letter regarding In-Home Behavioral Services:
     This letter provides clarifying information about youth who
     may demonstrate a medical need for In-Home Behavioral
     Services and should be reviewed alongside MBHP Provider
     Alert #75, Additional Credentialing Requirements for In-Home
     Behavioral Services.
     CBHI Provider Alert #76
     CBHI Provider Alert #78
     CBHI Provider Alert #79
     CBHI Provider Alert #82
     Alert #86 CBHI: Decision Regarding Crisis Stabilization
     Service (Updated 3/16/2010)
     CBHI Provider Alert #88: Revision of the Performance
     Specifications for In-Home Behavioral Services
        (Updated 3/29/2010)

     Alert 105 Clarification for Providers of IHT -- Aug 26 2011
     Alert 106 Accessing Family Support and Training --
        Sept 27 2011
     Alert 110 IHT Announcement of Revised Performance
        Specifications -- Apr 4, 2012
     Alert 111 IHBS Announcement of Revised Performance
        Specifications -- Apr 4, 2012
     Alert 114 ICC Announcement of Revised Performance
        Specifications -- Apr 10, 2012
     Alert #119 Therapeutic Mentoring, In-Home Behavioral
        Services, and Family Support and
        Training: Announcement of Revised
        Medical Necessity Criteria
     Alert #120 CANS Update
     Alert 121 Revised FS&T Performance Specs -- Aug 31 2012
     Alert 122 Revised IHT, TM, and IHBS Performance Specs --
        Aug 31 2012
     Alert 124 Revised ICC Performance Specs -- Oct 30 2012
     Alert 130 Dimock and Lowell CSA -- Feb 6, 2013
     Alert 143 CANS HA Denial -- Mar 21, 2014

CBHI Overview

     CBHI Services and Referral Contact Numbers

     Guidelines for Ensuring Timely Access to CBHI Services
     Please refer to these guidelines for ensuring timely access to
     care for youth and families seeking CBHI services. These
     guidelines highlight the importance of using the
     MABHAccess website to search for providers with
     availability to accept new referrals in real time.

     Letter from Secretary Bigby

     Mission, Values, Vision, Strategic Priorities

     CBHI Presentation Template: The intent of this document is
     to equip providers in the community with an overview of
     the new CBHI services. (10/14/2010)

     CBHI Services one-pager (Updated 4/13/2012)

     CBHI Clinical Pathways Grid (Updated 7/9/2010)

CBHI Publications (Updated 1/26/2012)
   CBHI Brochure for Parents/Caregivers and Companion Guide for
       Providers
   Helping Families Access MassHealth Home- and Community-Based
      Behavioral Health Services for Children and
      Youths under Age 21: A Guide for School Personnel
   How to Apply for MassHealth for Your Child

CSA Child and Adolescent Psychiatrists (CAPs)
(Updated 12/1/2011)

Family Support and Training
    The Provision of FS&T in Conjunction with the IHT and OP Hubs
      (without ICC)
   FP Overview Sessions, Nov/Dec 2011
   This is the PowerPoint from Susan Boehrer's Family Partner
   Overview Sessions in Nov/Dec 2011.
   Family Support and Training/Family Partner Hiring Packet
   This packet was developed by Susan Boehrer, Family Partner
   Coach for Vroon VanDenBerg, and is designed to assist
   agencies that recruit candidates for the position of
   Family Partner (FP). The packet may be a helpful tool
   for CSAs and MCI Teams in hiring the right person for
   the FP position. The packet contains 12 FP "profile
   points," a set of interview questions, real-life scenarios
   experienced by FPs, and an evaluation tool designed
   to track each candidate's number of positive indicators.
   Providers should feel free to modify this document to
   be consistent with their agency's policy.


Systems of Care Committee Resources

Wraparound: National Wraparound Initiative web site

Performance Specifications for CBHI Services

Medical Necessity Criteria for CBHI Services

Service Definitions for CBHI Services

Child and Adolescent Needs and Strengths (CANS)

MBHP IVR
      Note regarding MBHP CBHI Authorization Procedure
     For CBHI services, including Therapeutic Mentoring (TM), In-
     Home Behavioral Services, Family Support & Training (FS&T),
     and In-Home Therapy (IHT), authorization is obtained through
     MBHP's IVR system. To access the IVR system, please call
     (888) 899-6277 and follow the prompts. This is the easiest
     and quickest way to obtain authorization for these services.
     If the authorization request cannot be processed for any
     reason, providers will be directed to a voicemail box. All
     messages in the voicemail box are processed regularly and
     forwarded to an appropriate care manager who will assist
     providers in completing authorization requests.

     IVR Manual
     MBHP IVR Authorization Procedure for TM, IHBS, and FS&T
         (Updated 10/4/2012)

     MBHP IVR Authorization Procedure for IHT (Updated 10/4/2012)
     MBHP/HNE Be Healthy Additional Units Request Form
        (Updated 7/25/2013)
     This template should be used by IHT providers, TM
     providers, IHBS providers, and FS&T providers to
     submit requests to MBHP for additional units within
     an existing authorization period for MBHP/HNE
     Members.

MCE Documents and Resources

     Tip Sheet for Outpatient Clinicians: Roles and Responsibilities
        as a Children's Behavioral Health Initiative (CBHI) Hub
        Provider
     MCE Use of Interns for CBHI Services (Updated 8/16/2010)
     CBHI MCE Waiver Request Form  (updated 1/6/2014)
     MCE Submission Requirements for Crisis Planning Tools
     This document describes the MCEs' submission requirements
     of the crisis planning tools for providers of IHT, MCI,
     and ICC. (updated 7/15/2011)
     MCE CBHI Health Record Documentation Standards
     (updated 3/7/2013)
     MCE Grid Outpatient Benefits
     The MCEs collaboratively developed this grid for two purposes:
     1) to allow outpatient providers to get MCE-specific information
     in an easy way, rather than having to search on the MCEs'
     websites, review multiple alerts, etc.; and 2) to assist
     outpatient providers in appropriately accessing these available
     services/benefits for our members. CBHI providers can also refer
     outpatient providers to it, when collaborating with them around
     a youth's treatment. PLEASE NOTE: This document was
     developed in March 2012. As such outpatient providers
     should refer to MCE Provider Manuals and Alerts for the
     most up-to-date information to verify its accuracy
      (updated 3/15/2012)
     MBHP IHT Orientation Tip Sheet (Updated 3/5/2012)
     MBHP IHBS Hub Waiver Process (Updated 4/13/2012)
     MCE CBHI Authorization Processes (Updated 1/6/2014)

Crisis Planning Tools (Updated 4/28/2011)

Resources

Transition-Age Youth (TAY) Resources

The Learning & Working During the Transition to Adulthood Rehabilitation Research & Training Center labs.umassmed.edu/transitionsRTC/index.htm
The Transitions RTC is a national effort that aims to improve the supports for youth and young adults, ages 14-30, with serious mental health conditions who are trying to successfully complete their schooling and training and move into rewarding work lives.

Northeast Massachusetts Community of Practice for Transition Aged Youth and Young Adults with Serious Mental Health Conditions (NE MA TAY-YA CoP) macoptayya.wikispaces.com
The Northeast Massachusetts Community of Practice for Transition Aged Youth and Young Adults with Serious Mental Health Conditions was formed to provide an opportunity for stakeholders and representatives of services for mutual exchange and co-learning. This exchange, both actual and virtual, leads to identification of projects for the CoP to collectively develop. Interested individuals must join the group to participate as members via a Wikispace.

DMH maintains a young adult mental health, addictions, and trauma recovery website that contains comprehensive and up-to-date recovery information, links, and resources created by young adults for young adults. Here are just three specific links on the site:
yac-yac.info/Resources.html for resources
yac-yac.info/Resource_Guide.html for resource guides
www.speakingofhope.org Speaking of Hope project

The Research and Training Center (RTC) for Pathways to Positive Futures through Portland State University aims to improve the lives of youth and young adults with serious mental health conditions through rigorous research and effective training and dissemination. Their work is guided by the perspectives of young people and their families and based in a positive development framework. www.pathwaysrtc.pdx.edu/index.shtml

Massachusetts 2-1-1
www.mass211.org
Mass 2-1-1 connects callers to information about critical health and human services available in their community. It serves as a resource for finding government benefits and services, nonprofit organizations, support groups, volunteer opportunities, donation programs, and other local resources. It is available 24 hours a day, 7 days a week, and is an easy way to find or give help in your community. Mass 2-1-1 responds immediately during times of crisis, to field calls regarding the crisis, and to direct callers to services most appropriate for their needs. If you are unable to reach 2-1-1 due to your telephone or cell phone carrier, a toll-free number is available:
1-877-211-MASS (6277); Hearing Impaired: 508-370-4890 TTY

Transitional Age Youth at Parent Information Network (TAY at PIN)
tayatpin.org
TAY at PIN is a program that provides educational and support services for parents and caregivers of youth, ages 14 to 25 years. Services and outreach to parents are provided through the facilitation of focus groups, parent support groups, and one-on-one support. TAY at PIN is a component of the BAMSI Parent Information Network and is funded by the Southeast Area Department of Mental Health.

Transitional Age Youth - Berkshire County
www.tayberkshire.com
A collaborative group of non-profit agencies who provide one or more programs and resources specifically targeted at the transition needs of youth throughout Berkshire County


Please note: The revised floor rates for the CBHI services adopted on March 25, 2009, are posted on the
Division of Health Care Finance and Policy web site at: http://www.mass.gov/eohhs/gov/laws-regs/hcf/dhcfp-regulations.html#114_3_52
(Updated 1/30/2012)

CBHI Archive



BHProvider

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Link SymbolThird Party Liability (TPL) FAQs
 Click here for Frequently Asked Questions about MBHP's Provider Alert #126 regarding Third Party Liability.

Link SymbolExpedited Authorization Website
 An Expedited Authorization and Mental Status Update website is available for all eligible Emergency Service Program providers starting June 1, 2012: please click here to connect.

Link SymbolMBHP has gone Green!
 Notices of new routine authorizations, and the letters themselves, are available at the MBHP/ValueOptions online provider portal ProviderConnect. Letters related to adverse actions or denials continue to be sent through the mail. To hear a previously presented training on the authorization letter Go Green program click here.

Link SymbolChildren's Behavioral Health Initiative (CBHI)
 Please click here for information, including performance specifications, for Children's Behavioral Health Initiative (CBHI) services.

Link SymbolFile Electronic Claims
 Learn more about the advantages of submitting electronic claims.

Link SymbolRights for Your Members
 Information on rights, appeals, and grievances for your Members

Link SymbolContact MBHP
 We're here to answer your questions and address your concerns.

Link SymbolMassHealth Provider Services Department
 1-800-841-2900
Primary Care referral sources, community resources, and acute and Urgent Care Services Facilities

 

 

 

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