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Important Contacts for Our Providers
MBHPMassachusetts Behavioral Health PartnershipMBHP manages mental health and substance abuse services for MassHealth (Medicaid) Insurance recipients. 100 High Street, 3rd Floor Boston, MA 02110 Interactive Voice Response (IVR) The Interactive Voice Response system is linked to the Partnership's computerized Case Management system and allows the provider to telephonically register for outpatient services, adult psychiatric day treatment services, Level 3A detoxification services, and Level 3B residential services. The system also allows the provider to obtain a registration number and confirm the status of claims. Phone: 1-888-899-6277 Community Relations Community Relations Representatives assist providers and Members with questions regarding claims, benefits, eligibility, contracting, rates, and other general issues. Phone: 1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then press 3 then 1 to skip prompts) MBHP's Clinical Access Line The MBHP's Clinical Access Line precertifies all acute levels of care and offers referrals to members for all other levels of care. The line is staffed by licensed clinical care managers 24 hours a day, seven days a week, 365 days a year. Phone: 1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then press 3 then 2 to skip prompts) PCC Plan Hotline The PCC Plan Hotline is a service for PCC Plan providers. The line is staffed by Community Relations Representatives who provide information about the PCC Plan or MassHealth services. Phone: 1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then press 3 then 4 to skip prompts) Back To Top Regional Provider Reference GuidesMBHP is pleased to provide you with the Provider Reference Guide. It contains an overview of the wide range of mental health and substance abuse treatment programs that make up MBHP's provider network in each region. It also includes a listing of specific providers for each service type and phone numbers of our network providers. We hope you find this regional guide helpful and easy to use. This section also allows you to access the guides for other regions across the state if you need them. The regional guides are updated minimally every six months; therefore, they may not reflect all recent changes in the provider network. For the most immediate questions and updates, please contact your regional representative. In addition, the MBHP website features a provider search function on the home page that can further assist you in locating providers, including those with particular specialties. Central Regional Provider Reference GuideMetroBoston Regional Provider Reference Guide Northeast Regional Provider Reference Guide Southeast Regional Provider Reference Guide Western Regional Provider Reference Guide Back To Top State AgenciesMassHealthwww.mass.gov/masshealth Julian Harris, MD, Medicaid Director MassHealth is the single state agency in Massachusetts that administers Medicaid (Title XIX) and the Children's Health Insurance Program (CHIP) (Title XXI). In Massachusetts, Medicaid and CHIP are combined into one program called MassHealth. MassHealth also manages the Insurance Partnership for small businesses. Central Office: One Ashburton Place 11th floor Boston, MA 02108 Telephone: 617-573-1600 Click here for MassHealth Provider Services. Click here for MassHealth Member information. DMH Department of Mental Health www.mass.gov/dmh/ Barbara Leadholm, Commissioner The Massachusetts Department of Mental Health (DMH) sets the standards for the operation of mental health facilities and community residential programs and provides clinical, rehabilitative and supportive services for adults with serious mental illness, and children and adolescents with serious mental illness or serious emotional disturbance. The aim of service delivery is to integrate public and private services and resources to provide optimal community-based care and opportunities. As the State Mental Health Authority, DMH also is mandated by statute to "take cognizance of all matters affecting the mental health of citizens of the Commonwealth." Central Office: 25 Staniford Street Boston, MA 02114 Phone: 617-626-8000 TTY: 617-727-9842 DCF Department of Children and Families www.mass.gov/dcf/ Angelo McClain, Commissioner The Department of Children and Families (DCF) is dedicated to the permanent safety and well-being of children who have been abused or neglected in a family setting. They work first and foremost to keep families together. To achieve this goal, DCF provides family-based services to assist parents in better caring for their children. For those children who are unable to remain at home because of severe abuse or neglect or who are at risk for abuse and neglect, DCF provides temporary out of home care through foster care, group care, or residential programs. These short-term measures are meant to provide interim guidance and support to families until the children can safely be returned home. In cases where this is not possible, DCF will seek to provide a child with an alternate permanent situation such as adoption, guardianship, or, as with older teenagers, independent living. DCF Central Office: 24 Farnsworth Street Boston, MA 02210 Phone: 617-748-2000 DPH Department of Public Health www.mass.gov/dph/ John Auerbach - Commissioner The Department of Public Health is dedicated to their mission, to serve all the people in the Commonwealth, particularly the underserved, and to promote healthy people, healthy families, healthy communities and healthy environments through compassionate care, education and prevention. Your health is their concern. Main Office: 250 Washington Street Boston, MA 02108-4619 Phone: 617-624-6000 DYS Department of Youth Services www.mass.gov/dys/ Jane E. Tewksbury - Commissioner The Department of Youth Services is the juvenile justice agency of the Commonwealth of Massachusetts. Their mission is to protect the public and prevent crime by promoting positive change in the lives of youth committed to our custody, and by partnering with communities, families, government and provider agencies toward this end. They accomplish this mission through interventions that build knowledge, develop skills and change the behavior of the youth in our care. Central Office 27 Wormwood Street Boston, MA 02210 Phone: (617) 727-7575 Back To Top Emergency Service Program (ESP)/Mobile Crisis Intervention (MCI) DirectoryEvery ESP provides behavioral health crisis assessment, intervention and stabilization services, 24 hours per day/7 days per week/365 days per year, through 4 service components: Mobile Crisis Intervention (MCI) services for youth, adult mobile services, ESP community based locations, and community crisis stabilization (CCS) services for ages 18 and over. The operating hours for the ESP community based locations are noted in the ESP Directory. Mobile Crisis Intervention services for youth are available 24 hours per day/7 days per week. The operating hours for adult mobile services are 24 hours per day/7 days per week: during this time period, mobile services will be available from 7 a.m. to 8 p.m. at any/all locations, and from 8 p.m. to 7 a.m. this service will be available in residential programs and hospital emergency departments. CCS services are available 24 hours per day/7 days per week and can be accessed through the ESP. Please click here for the ESP/MCI Directory. Back To Top Urgent Outpatient Services (UOS)UOS are for Members of all ages who are NOT experiencing a mental health or substance use emergency, but they feel they need an appointment sooner than waiting for a routine outpatient appointment. UOS appointments are provided within one business day and include an assessment and intervention geared toward decreasing and/or managing urgent concerns and immediate symptoms. Members using UOS will also be provided with referrals to any needed services including outpatient services, community supports, etc. Click here to locate the UOS provider closest to you.Information and Resources Consumer Information Guide Self-help, legal, and public resources for Members and their families Back To Top General ResourcesAIDS Action Committee of Massachusetts Hotline (800) 235-2331 www.aac.org Information, referral, and advocacy Boston University Center For Psychiatric Rehabilitation (617) 353-3549 www.bu.edu/cpr Education, training, recovery classes, and vocational rehabilitation Health Care For All (800) 272-4232 (617) 350-7279 www.hcfama.org Information, advocacy, and legal resources about healthcare access, insurance, and prescription drug coverage Information On Disabilities Exchange (Index) (800) 642-0249 www.disabilityinfo.org Search for programs or services, consultants, doctors, dentists, general emergency services, information specialists, and links to organizations that serve diverse communities Jonathan O.Cole Consumer Resource Center (617) 855-3298 www.coleresourcecenter.org Peer-run information, education, and library Massachusetts Clubhouse Coalition (781) 788-8803 www.massclubs.org Employment support, activities, and Dual Recovery Anonymous groups throughout the state MOAR (Massachusetts Organization For Addiction Recovery) (877) 423-6627 www.moar-recovery.org Education and advocacy M-POWER (617) 297-2030 www.m-power.org An advocacy organization run by mental health consumers that engages in human and civil rights activities, human services policy issues, and peer networking National Mental Health Consumers' Self-Help Clearinghouse (800) 553-4539 www.mhselfhelp.org Advocacy resources and information Recovery Learning Communities (RLCs) (877) 769-7693 (617) 442-4111 Information, referral, employment, support, advocates, and warmlines located in centers around the state NEC (National Empowerment Center) (800) 769-3728 www.power2u.org Peer-run mental health education and advocacy transformation center and united way state-wide Information and Referral System Safelink (877) 785-2020 www.casamyrna.org Information and referral for counseling, shelter, and other resources for all people facing domestic violence Statewide Independent Living Centers (866) 662-7452 www.masilc.org Centers provide information, referral, skills training,and advocacy for people with disabilities Massachusetts Substance Abuse Helpline (800) 327-5050 www.helpline-online.com Information, resources, and referral Transformation Center (877) 769-7693 (617) 442-4111 www.transformation-center.org Statewide, peer-run organization providing information, referral, education, leadership training, advocacy, peer support, and regional contacts for people with mental health conditions United Way State-Wide Information and Referral System (877) 211-MASS (877) 211-6277 www.mass211help.org 24/7 local information about food banks, shelters, doctors, crisis services, benefits, disabilities, and other services and programs Resources for FamiliesChild At Risk Hotline (800) 792-5200 Anonymous hotline for suspected abuse or neglect of children up to age 18 Families For Depression Awareness (781) 890-0220 www.familyaware.org Information and education Federation For Children With Special Needs (800) 331-0688 (617) 236-7210 www.fcsn.org Information, education, referral, and advocacy Greater Boston Parents, Families and Friends Of Lesbians and Gays (GBPFLAG) (866) 427-3524 www.gbpflag.org Information, referral, education, support groups, and advocacy for families of gay, lesbian, bisexual or transgendered people NAMI-Mass (National Alliance on Mental Illness of Massachusetts) (800) 370-9085 www.namimass.org Information, referral, education, support groups, and advocacy NAMI-Western Mass (National Alliance on Mental Illness of Western Massachusetts) (413) 786-9139 www.namiwm.org Information, referral, education, support groups, and advocacy Parents Helping Parents (800) 632-8188 www.parentshelpingparents.org Parenting support groups Parent/Professional Advocacy League (PPAL) (617) 542-7860 or (866) 815-8122 www.ppal.net Information, referral, education, support groups, and advocacy for families of children and adolescents with mental health needs Legal AssistanceCenter For Public Representation Newton (617) 965-0776 Northampton (413) 586-6024 www.centerforpublicrep.org Legal information, education, consultation, and advocacy for people with disabilities Disability Law Center (800) 872-9992 www.dlc-ma.org Legal information, education, consultation, advocacy, and representation for people with disabilities Governmental AssistanceDPPC (Disabled Persons Protection Commission) (800) 426-9009 www.mass.gov/dppc Anonymous hotline for suspected abuse or neglect of disabled adults Health & Human Services Agency Programs (800) 223-2559 www.mass.gov/mrc Information about Home Care Assistance, Head Injury Program, Independent Living Programs, and the Assistive Technology Program Mental Health Legal Advisors Committee (800) 342-9092 (617) 338-2345 www.mhlac.org Legal information, education, referral, consultation, and advocacy for people with mental illness MassHealth Customer Service Center (800) 841-2900 www.ma.gov/masshealth Information about covered services, referral to specialists, changing your address or phone number, and reporting a lost MassHealth card Massachusetts Rehabilitation Commission (617) 204-3600 www.mass.gov/mrc Education, job placement, and training for individuals with disabilities Massachusetts Department of Mental Health Information and Referral Line (800) 221-0053 www.mass.gov/dmh Information and referral, DMH services, patient records, human rights, and other resources Social Security Administration (800) 772-1213 www.socialsecurity.gov Information about Social Security benefits MeetingsAl-Anon/Alateen Family Groups (508) 366-0556 www.ma-al-anon-alateen.org Support group meetings for family members of individuals with addictions Alcoholics Anonymous
Twelve-step support meetings for individuals with alcohol problems Emotions Anonymous (651) 647-9712 www.emotionsanonymous.org Twelve-step support meetings Massachusetts Council On Compulsive Gambling (800) 426-1234 www.masscompulsivegambling.org Lists of GA and Gam-Anon meetings and resources Depression & Bipolar Support Alliance of MetroBoston (617) 855-2795 www.dbsaboston.org Support meetings, education, and information Narcotics Anonymous (866) 624-3578 www.nerna.org Twelve-step support meetings Dual Recovery Anonymous (DRA) (781) 778-8803 www.massclubs.org DRA meetings for people with mental health conditions and addictions Overeaters Anonymous (781) 641-2303 www.oa.org Twelve-step support meetings (508) 875-0001 www.metrowestoa.org List of twelve-step meetings statewide Recovery Inc. Of New England (413) 567-4510 www.recovery-inc.org Meetings, online forums, and resources for people who want to change behaviors and attitudes Debtors Anonymous (800) 421-2383 (781) 453-2743 www.debtorsanonymous.org Twelve-step support meetings Smart Recovery (866) 951-5357 www.smartrecovery.org Statewide meeting list of alternative addiction recovery meetings National Suicide Prevention Lifeline (800) 273-8255 www.suicidepreventionlifeline.org Twenty-four hour support for people who are suicidal or despairing Research and EvaluationCQI Consumer Quality Initiatives A consumer-run and directed organization that conducts mental health quality improvement, evaluation, research and service planning activities. Phone: 617-929-4400 Email: info@cqi-mass.org Web: www.cqi-mass.org Back To Top |
 
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MBHP - Massachusetts Behavioral Health Partnership
100 High Street 3rd Floor, Boston, MA 02110 : 1-800-495-0086
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