Access to Care: Tools for Hospital Emergency Departments and MBHP
Services Alert and Attachments
The Emergency Services Alert describes the process for individuals in Emergency
Departments who present in need of psychiatric care. Attachments include
Medical Clearance and Toxic Screen Guidelines, and contacts at Inpatient,
Emergency Service Programs (ESP), Emergency Departments, and MCOs. MBHP
Precertification forms are also attached.
The ED Quick Reference Guide describes the behavioral health emergency services
evaluation for MBHP Members in Emergency Departments. This is a one-page
description which may be posted in EDs with contact information specific to the
Urgent Outpatient Services (UOS)
Urgent Outpatient Services are for Members of all ages who are NOT experiencing a mental health or substance use emergency, but they feel they need an appointment sooner than waiting for a routine outpatient appointment.
Access to Urgent Outpatient Care: Best Practice Training presentations 2009
Access to Inpatient Care: Best Practice Forum presentations 2009
Access to Inpatient Care: Best Practice Forum presentations 2011
The Access to Care Best Practices for Psychiatric Admissions Protocol was
developed with input from the Access to Care Workgroup and focus groups,
consisting of representatives from psychiatric admissions departments across
The Standardized Clinical Presentation is a list of data elements developed by
inpatient psychiatric units and Emergency Service Programs through the Access
to Care Workgroup to identify what needs to be communicated either verbally or
in writing when making a referral for inpatient care. This list includes
information that may not be relevant for all clients.
ESP Area Directory (Updated
This Directory contains updated contact information for
Emergency Service Programs including towns served.
Community-based Medical Screening Guidelines
To support recent shifts to community-based service delivery in the Emergency Services Programs (ESP), the MBHP Access to Care Workgroup
and the Medical Screening Subgroup has drafted the "Community-Based Medical Screening Guidelines."
Click here for a letter describing this project further.
While these guidelines have not been finalized, work is continuing in 2011 to facilitate direct admissions
from community-based ESP/MCI encounters to inpatient mental health services when appropriate.
Protocol for Accessing Acute Behavioral Health Care Services for Youth Involved with DCF
Alert 113 DCF Protocol -- Apr 10, 2012
Alert 113 Attachment A MBHP and DCF Contact Info -- Aug 2, 2012
Alert 113 Attachment B 2012 ESP/MCI Directory -- Apr 10, 2012
Alert 113 Attachment C Safety Plan Adv Comm to Providers -- Apr 10, 2012
Alert 113 Attachment D MBHP Care Mngt Referral Form -- Apr 10, 2012
Alert 113 Attachment E Protocol and DCF Quick Ref Guide -- Apr 10, 2012
Alert 113 Attachment F ESP-MCI Family Info Sheet -- Apr 10, 2012
Behavioral Health Care Access, Quality, and Discharge Protocol for DYS and MBHP
Alert 116 DYS Protocol -- June 5, 2012
Alert 116 Attachment A DYS and MBHP Contacts -- June 5, 2012
Alert 116 Attachment B 2012 ESP/MCI Directory -- June 5, 2012
Alert 116 Attachment C Safety Plan Adv Comm to Providers -- June 5, 2012
Alert 116 Attachment D Risk of Flight Form -- June 5, 2012
Alert 116 Attachment E Care Management Referral Form -- June 5, 2012
Alert 116 Attachment F ESP-MCI Family Info Sheet -- June 5, 2012