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Member Outreach

Member Outreach is a service for PCCs who are experiencing difficulty contacting a new or existing member. The PCC Hotline can help facilitate Member Outreach through the MassHealth Customer Service Center. PCCs can request Member Outreach by calling the PCC Plan Hotline at 1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then 3 then 4 to skip prompts). The PCC Hotline staff will inform the PCC if the attempts by the MassHealth Customer Service Center were successful.


Members Assigned Incorrectly to a PCC's Panel
If a member is incorrectly assigned to a PCC's panel, for example, if a young adult appears on a pediatrician's panel, please complete the Notification of Incorrect Assignment Form and forward it to the PCC Plan Hotline. Once the member is reassigned, MBHP will contact the PCC to confirm that the member has been disenrolled from the incorrect panel.

PCC Plan Member Outreach Form Member Outreach is a service for PCCs who are experiencing difficulty contacting a new or existing member. For service, please complete this form and fax to (617) 790-4138 or mail to the address listed.




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 Member Customer Service:
1-800-841-2900
 For members to call about their PCC Plan enrollment, member services, and transportation

 MassHealth Provider Enrollment and Credentialing:
1-800-841-2900
 For questions about PCC Plan provider applications and enrollment issues

 Massachusetts Behavioral Health Partnership:
1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then 3 to skip prompts)
 For behavioral health (mental health and substance abuse) treatment services for PCC Plan members

 MassHealth Provider Services Department:
1-800-841-2900
 For questions about billing and claims payment

 Primary Care Clinician (PCC) Plan Hotline:
1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then 3 then 4 to skip prompts)
 For PCC and office staff information and assistance, plan information, member outreach assistance, and health education materials

 

 



MBHP - Massachusetts Behavioral Health Partnership
1000 Washington Street, Suite 310, 3rd Floor, Boston, MA 02118-5002   1-800-495-0086
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This page was last updated: 3/20/2014