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Member OutreachMember Outreach is a service for PCCs who are experiencing difficulty contacting a new or existing member. The PCC Hotline can help facilitate Member Outreach through the MassHealth Customer Service Center. PCCs can request Member Outreach by calling the PCC Plan Hotline at 1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then 3 then 4 to skip prompts). The PCC Hotline staff will inform the PCC if the attempts by the MassHealth Customer Service Center were successful.Members Assigned Incorrectly to a PCC's Panel If a member is incorrectly assigned to a PCC's panel, for example, if a young adult appears on a pediatrician's panel, please complete the Notification of Incorrect Assignment Form and forward it to the PCC Plan Hotline. Once the member is reassigned, MBHP will contact the PCC to confirm that the member has been disenrolled from the incorrect panel. PCC Plan Member Outreach Form Member Outreach is a service for PCCs who are experiencing difficulty contacting a new or existing member. For service, please complete this form and fax to (617) 790-4138 or mail to the address listed. |
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MBHP - Massachusetts Behavioral Health Partnership
100 High Street, 3rd Floor, Boston, MA 02110 1-800-495-0086
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