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Support Materials

A number of materials are available to PCCs through the PCC Plan Health Education Materials Catalog. PCCs are able to order the following at no charge:

  • Member education materials about topics such as asthma, diabetes, breast and cervical cancer, maternal and child health, as well as depression. Materials also include childhood well-visit schedules and pharmacy-related brochures;
  • Tools for providers, such as the Massachusetts Health Quality Partners (MHQP) Guidelines, an obstetrical risk-assessment form, a stamp to record emergency-room visits, reminder cards, and a charting tool to document diabetes management; and
  • Policy materials, such as the PCC Plan Handbook.

ImagePdf Primary Care Clinician (PCC) Plan Health Education Materials Catalog

To order materials from the catalog, complete the online order form below or call the PCC Hotline at 1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then 3 then 4 to skip prompts).

Order Materials Online

A number of behavioral health educational materials for Members about topics such as Depression, Bipolar Disorder, Post Traumatic Stress Disorder, Attention Deficit/Hyperactivity Disorder, and Alcohol and Drug Addiction can be found in the "For Members" section of our website under "Health Publications" or by clicking here.

ImagePdf Primary Care Clinician (PCC) Plan Provider Handbook

Primary Care Clinicians: How to Coordinate Behavioral Health Services for PCC Plan Members

This booklet provides helpful information for providers when coordinating behavioral and medical healthcare for PCC Plan members. Included are descriptions of services provided by the Massachusetts Behavioral Health Partnership (MBHP), which manages the behavioral health benefit for all child and adult Members enrolled in the PCC Plan. It provides a guide to locating behavioral health services when a need is identified.

Click here to download the booklet.

Primary Care Behavioral Health Screening Toolkit

As part of the MassHealth Children's Behavioral Health Initiative (CBHI), the PCC Plan, in conjunction with the Massachusetts Behavioral Health Partnership (MBHP) and the Massachusetts Child Psychiatry Access Project (MCPAP), has published a behavioral health screening toolkit for primary care providers who provide care for children under the age of 21. CHBI requires PCCs to use an approved, standardized behavioral health screening tool selected from the list which can be found in the PCC Plan Health Education Materials Catalog (item number CBHI-Table) or the on CBHI web site

This toolkit includes guidelines on general implementation of behavioral health screenings in primary care settings and guidance on clinical issues related to screening and referral. Implementation of five commonly used screening tools - M-CHAT, PEDS, PHQ-9, PSC, and SDQ - is highlighted.

Click here to download the 87-page toolkit. (The toolkit may take a few minutes to download.)

Using the CRAFFT Screening Tool

The Massachusetts Department of Public Health, in conjunction with MBHP and the Center for Adolescent Substance Abuse Research (CeASAR), has published a separate toolkit for the CRAFFT (acronym for Car, Relax, Alone, Forget Friends, Trouble) screen. The CRAFFT screens for substance abuse in adolescents.

Click here to download the CRAFFT screening toolkit.

Self Administered CRAFFT
Youth Administered CRAFFT screening Tool forms are now available in English, Chinese, Haitian Creole, French, Japanese, Khmer, Laotian, Portuguese, Spanish, and Vietnamese at

Communication between Behavioral Health Providers and Primary Care Clinicians "Two Way" Communication Form

The Primary Care Clinician (PCC) Plan and the Massachusetts Behavioral Health Partnership, along with Beacon Health Strategies, Fallon Community Health Plan, BMC HealthNet Plan, Network Health, and Neighborhood Health Plan, have collaborated to create a single form that can be used by all MassHealth providers to facilitate communication. Behavioral health providers and PCCs can use the form when communicating with one another about a MassHealth Member.

The primary purpose of this quality improvement initiative is to increase the frequency and the quality of the content of communication between behavioral health providers and primary care clinicians. Click here to download the "Two Way" Communication Form.

ImagegifProvider Connection, formerly named the "Primary Care Clinician (PCC) Plan Quarterly," is an integrated newsletter featuring news, resources, and information benefitting both PCCs and behavioral health providers. Provider Connection contains stakeholder viewpoint columns, policy updates from MassHealth, and tips to increase practice efficiency and tackle common challenges. It also functions as a forum for providers of all types and sizes to share best practices and research ideas. Additionally, Provider Connection offers listings of events and trainings relevant to both PCCs and behavioral health providers. [Current] [Archived]


 Member Customer Service:
 For members to call about their PCC Plan enrollment, member services, and transportation

 MassHealth Provider Enrollment and Credentialing:
 For questions about PCC Plan provider applications and enrollment issues

 Massachusetts Behavioral Health Partnership:
1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then 3 to skip prompts)
 For behavioral health (mental health and substance abuse) treatment services for PCC Plan members

 MassHealth Provider Services Department:
 For questions about billing and claims payment

 Primary Care Clinician (PCC) Plan Hotline:
1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then 3 then 4 to skip prompts)
 For PCC and office staff information and assistance, plan information, member outreach assistance, and health education materials



MBHP - Massachusetts Behavioral Health Partnership
1000 Washington Street, Suite 310, 3rd Floor, Boston, MA 02118-5002   1-800-495-0086
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This page was last updated: 6/25/2014