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Availability of Translated Materials, Interpretations and Alternative Formats
All written materials produced by MBHP for Members are available in English and Spanish. Oral interpretations of this material are available in all languages. For an oral interpretation, call the MBHP Community Relations Line at 1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then press 4, then 1 to skip prompts), Monday through Thursday, 8a.m.-5p.m., and Friday, 9:30a.m.-5p.m. To find a mental health provider, call the MBHP Clinical Access Line at 1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then press 4, then 2 to skip prompts), 24 hours a day, 365 days a year. Alternative formats are available for Members with special needs, including for example, those who are visually limited or have limited reading proficiency. The online provider search function can help you find a provider in your area. Information displayed for providers includes a provider's name, address, phone number, hours of operation, languages spoken by the provider or facility, a listing of the provider's self-reported special interests, or a listing of a facility's levels of care. Click here to find a provider. Additional Member Assistance Information If you need help locating a provider in your area who meets your cultural and/or language needs, call the MBHP Clinical Access Line at 1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then press 4, then 2 to skip prompts) for assistance. For our Members who have trouble hearing or speaking, MBHP provides a Text Telephone (TTY)/Telecommunication Device for the Deaf (TDD) line: 1-877-509-6981. For our Members who have trouble seeing or reading, MBHP can read MBHP materials aloud to you. Call the MBHP Community Relations Line at 1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then press 4, then 1 to skip prompts) for assistance. Any letter that MBHP sends to you can be translated into your language in writing. To have an MBHP letter translated in writing, call the MBHP Community Relations Line at 1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then press 4, then 1 to skip prompts). You may request an interpreter when you call MBHP. Our interpretation services help us to provide our services to you in your language. These services are provided free of charge. For information in other languages, click here. |
 
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MBHP - Massachusetts Behavioral Health Partnership
100 High Street 3rd Floor, Boston, MA 02110 : 1-800-495-0086
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