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Services for Our Members


Quick Links
Member Engagement Center
Care Management Services
Crisis Planning Tools
Self-Help Programs

The Massachusetts Behavioral Health Partnership (MBHP) manages a wide range of services that include:

  • Detox
  • Crisis counseling
  • Medication management
  • Community support
  • Integrated medical, mental health, and substance use disorder care management

We offer different levels of care that vary in treatment intensity. Members receive the type of care that is appropriate for their symptoms and best meets their individual treatment needs. Our providers offer services that are divided into five categories:

  • Outpatient mental health
  • Outpatient substance abuse
  • Emergency services
  • Inpatient services
  • Diversionary services

MBHP providers offer services throughout Massachusetts. Our Members come from many ethnic and cultural backgrounds. MBHP is committed to providing confidential, high-quality treatment and programs in a safe environment for all of our Members

For a more complete listing of all services, please see Grid of MBHP Covered Services.

To access services, call the MBHP Member Engagement Center at 1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then press 4 then 1 to skip prompts). A translation service in over 140 languages is also available.

Member Engagement Center

The Member Engagement Center is the place to start to learn about services available to you. When you call the Member Engagement Center at 1-800-495-0086, the team will:

  • Help you understand the services available to you as a Member of the PCC Plan and MBHP;

  • Work with you to complete a Health Needs Assessment (more information below);

  • Connect you to other services with your health needs in mind; and

  • Help you join support groups, if you're interested

Health Needs Assessment (HNA): This is the first thing to do to get started with MBHP! The Health Needs Assessment is a questionnaire to help us learn about your health needs. You can click here to get the Health Needs Assessment and start filling it out yourself. You can then send it back to us through our confidential fax line at 877-334-9615, and a Member Engagement Specialist will contact you. Or, you can call the Member Engagement Center at 1-800-495-0086 and a Specialist will help you fill it out. We will then work with you to figure out what kind of services will help you and your family to stay healthy.

Nurse Advice Line: You can call the Nurse Advice Line and talk with a nurse 24 hours a day, seven (7) days a week. Call toll-free 1-855-694-4382 and a nurse will help you get care for any of your needs.

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Care Management Services

The Integrated Care Management Program (ICMP) is a program to help Members learn more ways to care for their medical, mental health and/or substance use disorders. Staff will work with you or your caregiver on a one-to-one basis to help you:

  • Learn more about your health

  • Get answers to questions between doctor's visits

  • Understand your doctor's plan for you; and

  • Choose the care that's best for you.
The ICMP team is here to help you live your healthiest life! Click here to download a brochure about ICMP. To learn more, call
1-800-495-0086, Ext. 454165.

Care Coordination is a process that reviews the care you are receiving to make sure it is the best care for you. Care Coordination also helps to coordinate both behavioral health and medical services for Members who require both. Care Coordination aims to prevent a decline in your health condition.

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Crisis Planning Tools

MBHP offers a set of Crisis Planning Tools for Families. This consists of the Safety Plan, the Advance Communication to Treatment Provider, and Supplements to the Safety Plan and Advance Communication. These tools may be used by families/individuals as well as by providers working together with families.

The Safety Plan allows families/individuals to identify, before a crisis, their own goals and action steps to take when a crisis happens. The Advance Communication to Treatment Provider tool allows families/individuals to communicate what is important to them and their family in writing to providers, who might provide future crisis support and intervention. The Supplements to the Safety Plan and Advance Communication consist of four pre-formatted documents. These documents help families/individuals summarize important information for treatment agencies that can be difficult or time consuming to remember in a crisis situation. These four documents are: Summary of Medical Information; Personal Demographic Information; Summary of Prior Treatment; and Summary of Current Services, School, and/or Work.

W Safety Plan
W3 Safety Plan

W3 Advance Communication to Treatment Provider
W3 Advance Communication to Treatment Provider

W3 Crisis Planning Supplements
W3 Crisis Planning Supplements

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Self-Help Programs

People who receive services for mental health and/or substance use disorders, sometimes known as "peers" or "consumers," can help each other with recovery. Examples of peer support offered through MBHP include:

  • Dual Recovery Anonymous (DRA): DRA follows a 12-step program to support people in recovery from mental health and substance use disorders. Like other Anonymous meetings, DRA meetings involve sharing experiences and focusing on strengths, hope, and recovery.

  • Peer Support in Aftercare: Peers living and working in the community are available to assist those being discharged from the hospital with their transition back to the community.

  • Peer-Run Provider Training: Consumers in recovery train providers on how they can include the principles of rehabilitation and recovery in their programs and services.

  • The Massachusetts Leadership Academy: Consumers share their recovery experiences, learn leadership skills, and plan community service projects.

  • For questions about these programs or other services, please call the MBHP Member Engagement Center at
    1-800-495-0086
    (press 1 for the English menu or 2 for the Spanish menu, then press 4 then 1 to skip prompts).

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    memberLinks
    Link SymbolServices for Members
     This link will take you to the page with information about all that MBHP offers you.

    Link SymbolHealth Needs Assessment (HNA)
     Click here to get started on the road to health.

    Link SymbolChildren's Behavioral Health Initiative (CBHI)
     Click here to go to the CBHI web site, and then click on "Information for Members."

    Link SymbolHealth Highlights Newsletter
     Read the latest issue of our Member newsletter.

    Link SymbolYour Eligibility
     Learn more about the services available to MBHP Members.

    Link SymbolContact MBHP
     We're here to answer your questions and address your concerns.

     

     

     

    MBHP - Massachusetts Behavioral Health Partnership
    1000 Washington Street, Suite 310, Boston, MA 02118-5002 : 1-800-495-0086
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    This page was last updated: 4/30/2014