   |
 |
|
|
||||||||||||||||||||
 |
 |
 |
 |
 |
 |
Services for Our MembersQuick Links Member Engagement Center Care Management Services Crisis Planning Tools Self-Help Programs The Massachusetts Behavioral Health Partnership (MBHP) manages a wide range of services that include:
We offer different levels of care that vary in treatment intensity. Members receive the type of care that is appropriate for their symptoms and best meets their individual treatment needs. Our providers offer services that are divided into five categories:
MBHP providers offer services throughout Massachusetts. Our Members come from many ethnic and cultural backgrounds. MBHP is committed to providing confidential, high-quality treatment and programs in a safe environment for all of our Members For a more complete listing of all services, please see Grid of MBHP Covered Services. To access services, call the MBHP Member Engagement Center at 1-800-495-0086 (press 1 for the English menu or 2 for the Spanish menu, then press 4 then 1 to skip prompts). A translation service in over 140 languages is also available. Member Engagement Center
The Member Engagement Center is the place to start to learn about services available to you. When you call the Member Engagement Center at
1-800-495-0086, the team will:
Nurse Advice Line: You can call the Nurse Advice Line and talk with a nurse 24 hours a day, seven (7) days a week. Call toll-free 1-855-678-1703 and a nurse will help you get care for any of your needs. Back to Top Care Management ServicesThe Integrated Care Management Program (ICMP) is a program to help Members learn more ways to care for their medical, mental health and/or substance use disorders. Staff will work with you or your caregiver on a one-to-one basis to help you:
Care Coordination is a process that reviews the care you are receiving to make sure it is the best care for you. Care Coordination also helps to coordinate both behavioral health and medical services for Members who require both. Care Coordination aims to prevent a decline in your health condition. Back to Top Crisis Planning ToolsMBHP offers a set of Crisis Planning Tools for Families. This consists of the Safety Plan, the Advance Communication to Treatment Provider, and Supplements to the Safety Plan and Advance Communication. These tools may be used by families/individuals as well as by providers working together with families. The Safety Plan allows families/individuals to identify, before a crisis, their own goals and action steps to take when a crisis happens. The Advance Communication to Treatment Provider tool allows families/individuals to communicate what is important to them and their family in writing to providers, who might provide future crisis support and intervention. The Supplements to the Safety Plan and Advance Communication consist of four pre-formatted documents. These documents help families/individuals summarize important information for treatment agencies that can be difficult or time consuming to remember in a crisis situation. These four documents are: Summary of Medical Information; Personal Demographic Information; Summary of Prior Treatment; and Summary of Current Services, School, and/or Work.
Safety Plan
Safety Plan
Advance Communication to Treatment Provider
Advance Communication to Treatment Provider
Crisis Planning Supplements
Crisis Planning Supplements
Back to Top Self-Help ProgramsPeople who receive services for mental health and/or substance use disorders, sometimes known as "peers" or "consumers," can help each other with recovery. Examples of peer support offered through MBHP include: For questions about these programs or other services, please call the MBHP
Member Engagement Center at |
 
|
MBHP - Massachusetts Behavioral Health Partnership
100 High Street 3rd Floor, Boston, MA 02110 : 1-800-495-0086
Privacy Policy - Terms and Conditions - Download Acrobat Reader
Download Microsoft Word Viewer - Download Excel Viewer