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Helpful Contacts for Our Members

State agencies
Emergency Service Program (ESP)/Mobile Crisis Intervention (MCI) Directory
Information and Resources

Massachusetts Behavioral Health Partnership

Manages mental health and substance use disorder services for MassHealth (Medicaid) Insurance recipients in the PCC Plan.

1000 Washington Street, Suite 310
Boston, MA 02118-5002

Community Relations
Community relations representatives assist Members with questions regarding claims, benefits, eligibility, and other general issues. The lines are staffed Monday through Thursday, 8 a.m. to 5 p.m., and on Fridays from 9:30 a.m. to 5 p.m. After hours a confidential voicemail can be left for MBHP staff to return the call the next business day.

Phone: 1-800-495-0086 (To skip prompts: press 1 for the English menu or 2 for the Spanish menu, then press 4 for Members, then press 1 for Community Relations)

Clinical Access Line
MBHP's Clinical Access Line assists Members with referrals to MBHP network providers, Member appeals, and information on the authorization of services. The line is staffed by licensed clinical care managers 24 hours a day, seven days a week, 365 days a year.

Phone: 1-800-495-0086 (To skip prompts: press 1 for the English menu or 2 for the Spanish menu, then press 4 for Members, then press 2 for the Clinical Access Line)

Text Telephone (TTY)/Telecommunication Device for the Deaf (TDD)
For Members who have trouble hearing or speaking
Phone: 1-877-509-6981

Health and Wellness Library
MBHP has an online Health and Wellness Library on a website called Achieve Solutions. This website is a place where you can easily and privately read articles, listen to audio clips, view videos, take trainings, and use interactive self-management tools (like calculators, quizzes, and mobile applications) about many health and wellness topics. Just a few of these topics in our Health and Wellness Library include:

  • Healthy weight (BMI) maintenance

  • Smoking and tobacco use cessation

  • Encouraging physical activity

  • Healthy eating

  • Managing stress

  • Avoiding at-risk drinking

  • Identifying psychiatric symptoms through self-assessment

  • Recovery and resiliency

  • Treatment monitoring

Start exploring our online Health and Wellness Library today!

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State Agencies


MassHealth is the single state agency in Massachusetts that administers Medicaid (Title XIX) and the Children's Health Insurance Program (CHIP) (Title XXI). In Massachusetts, Medicaid and CHIP are combined into one program called MassHealth. MassHealth also manages the Insurance Partnership for small businesses.

Central Office:
One Ashburton Place
11th floor
Boston, MA 02108
Telephone: 617-573-1600

Click here for MassHealth Provider Services.

Click here for MassHealth Member information.

Department of Mental Health

The Massachusetts Department of Mental Health (DMH) sets the standards for the operation of mental health facilities and community residential programs and provides clinical, rehabilitative and supportive services for adults with serious mental illness, and children and adolescents with serious mental illness or serious emotional disturbance. The aim of service delivery is to integrate public and private services and resources to provide optimal community-based care and opportunities. As the State Mental Health Authority, DMH also is mandated by statute to "take cognizance of all matters affecting the mental health of citizens of the Commonwealth."

Central Office:
25 Staniford Street
Boston, MA 02114
Phone: 617-626-8000
TTY: 617-727-9842

Department of Children and Families

The Department of Children and Families (DCF) is dedicated to the permanent safety and well-being of children who have been abused or neglected in a family setting. They work first and foremost to keep families together. To achieve this goal, DCF provides family-based services to assist parents in better caring for their children. For those children who are unable to remain at home because of severe abuse or neglect or who are at risk for abuse and neglect, DCF provides temporary out of home care through foster care, group care, or residential programs. These short-term measures are meant to provide interim guidance and support to families until the children can safely be returned home. In cases where this is not possible, DCF will seek to provide a child with an alternate permanent situation such as adoption, guardianship, or, as with older teenagers, independent living.

DCF Central Office:
600 Washington Street
Boston, MA 02111
Phone: 617-748-2000

Department of Public Health

The Department of Public Health is dedicated to their mission, to serve all the people in the Commonwealth, particularly the underserved, and to promote healthy people, healthy families, healthy communities and healthy environments through compassionate care, education and prevention. Your health is their concern.

Main Office:
250 Washington Street
Boston, MA 02108-4619

Phone: 617-210-5000

Department of Youth Services

The Department of Youth Services is the juvenile justice agency of the Commonwealth of Massachusetts. Their mission is to protect the public and prevent crime by promoting positive change in the lives of youth committed to our custody, and by partnering with communities, families, government and provider agencies toward this end. They accomplish this mission through interventions that build knowledge, develop skills and change the behavior of the youth in our care.

Central Office
600 Washington Street, 4th Fl
Boston, MA 02111

Phone: (617) 727-7575

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Emergency Service Program (ESP)/Mobile Crisis Intervention (MCI) Directory

Every ESP provides behavioral health crisis assessment, intervention and stabilization services, 24 hours per day/7 days per week/365 days per year, through 4 service components: Mobile Crisis Intervention (MCI) services for youth, adult mobile services, ESP community based locations, and community crisis stabilization (CCS) services for ages 18 and over. The operating hours for the ESP community based locations are noted in the ESP Directory. Mobile Crisis Intervention services for youth are available 24 hours per day/7 days per week. The operating hours for adult mobile services are 24 hours per day/7 days per week: during this time period, mobile services will be available from 7 a.m. to 8 p.m. at any/all locations, and from 8 p.m. to 7 a.m. this service will be available in residential programs and hospital emergency departments. CCS services are available 24 hours per day/7 days per week and can be accessed through the ESP. Please click here for the ESP/MCI Directory.

ESP Recovery & Peer Specialist Reference Guide

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Information and Resources

ConsumerInfoGuide Consumer Information Guide
Self-help, legal, and public resources for Members and their families

ConsumerInfoGuide Transportation Tip Sheet
Resources to help Members get to and from appointments with providers

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General Resources:

AIDS Action Committee of Massachusetts Hotline
(800) 235-2331
Information, referral, and advocacy

Boston University Center For Psychiatric Rehabilitation
(617) 353-3549
Education, training, recovery classes, and vocational rehabilitation

Health Care For All
(800) 272-4232  (617) 350-7279
Information, advocacy, and legal resources about healthcare access, insurance, and prescription drug coverage

Information On Disabilities Exchange (Index)
(800) 642-0249
Search for programs or services, consultants, doctors, dentists, general emergency services, information specialists, and links to organizations that serve diverse communities

Jonathan O. Cole Consumer Resource Center
(617) 855-3298
Peer-run information, education, and library

Massachusetts Clubhouse Coalition
(781) 788-8803
Employment support, activities, and Dual Recovery Anonymous groups throughout the state

(Massachusetts Organization For Addiction Recovery)
(877) 423-6627
Education and advocacy

(617) 297-2030
An advocacy organization run by mental health consumers that engages in human and civil rights activities, human services policy issues, and peer networking

National Mental Health Consumers'
Self-Help Clearinghouse
(800) 553-4539
Advocacy resources and information

Recovery Learning Communities (RLCs)
Information, referral, employment, support, advocates, and warmlines located in centers around the state

Recovery Support Centers
Funded by the Bureau of Substance Abuse Services, these recovery support centers for persons with substance use disorders provide support, community building and a variety of recovery-oriented activities in seven locations around the state.

NEC (National Empowerment Center)
(800) 769-3728
Peer-run mental health education and advocacy

(877) 785-2020
Information and referral for counseling, shelter, and other resources for all people facing domestic violence

Statewide Independent Living Centers
(866) 662-7452
Centers provide information, referral, skills training,and advocacy for people with disabilities

Massachusetts Substance Abuse Helpline
(800) 327-5050
Information, resources, and referral

Transformation Center
(877) 769-7693   (617) 442-4111
Statewide, peer-run organization providing information, referral, education, leadership training, advocacy, peer support, and regional contacts for people with mental health conditions

United Way State-Wide Information and Referral System
(877) 211-MASS  (877) 211-6277
24/7 local information about food banks, shelters, doctors, crisis services, benefits, disabilities, and other services and programs

Resources for Families:

Child At Risk Hotline
(800) 792-5200
Anonymous hotline for suspected abuse or neglect of children up to age 18

Families For Depression Awareness
(781) 890-0220
Information and education

Federation For Children With Special Needs
(800) 331-0688   (617) 236-7210
Information, education, referral, and advocacy

Greater Boston Parents, Families and Friends Of Lesbians and Gays (GBPFLAG)
(866) 427-3524
Information, referral, education, support groups, and advocacy for families of gay, lesbian, bisexual or transgendered people

(National Alliance on Mental Illness of Massachusetts)
(800) 370-9085
Information, referral, education, support groups, and advocacy

NAMI-Western Mass
(National Alliance on Mental Illness of Western Massachusetts)
(413) 786-9139
Information, referral, education, support groups, and advocacy

Parents Helping Parents
(800) 632-8188
Parenting support groups

Parent/Professional Advocacy League (PPAL)
(617) 542-7860 or (866) 815-8122
Information, referral, education, support groups, and advocacy for families of children and adolescents with mental health needs

Legal Assistance:

Center For Public Representation
Newton           (617) 965-0776
Northampton   (413) 586-6024
Legal information, education, consultation, and advocacy for people with disabilities

Disability Law Center
(800) 872-9992
Legal information, education, consultation, advocacy, and representation for people with disabilities

Governmental Assistance:

DPPC (Disabled Persons Protection Commission)
(800) 426-9009
Anonymous hotline for suspected abuse or neglect of disabled adults

Health & Human Services Agency Programs
(800) 223-2559
Information about Home Care Assistance, Head Injury Program, Independent Living Programs, and the Assistive Technology Program

Mental Health Legal Advisors Committee
(800) 342-9092  (617) 338-2345
Legal information, education, referral, consultation, and advocacy for people with mental illness

MassHealth Customer Service Center
(800) 841-2900
Information about covered services, referral to specialists, changing your address or phone number, and reporting a lost MassHealth card

Massachusetts Rehabilitation Commission
(617) 204-3600
Education, job placement, and training for individuals with disabilities

Massachusetts Department of Mental Health Information and Referral Line
(800) 221-0053
Information and referral, DMH services, patient records, human rights, and other resources

Social Security Administration

(800) 772-1213
Information about Social Security benefits


Al-Anon/Alateen Family Groups
(508) 366-0556
Support group meetings for family members of individuals with addictions

Alcoholics Anonymous
Eastern Massachusetts (617) 426-9444
Worcester (508) 752-9000
Berkshires (413) 448-2382
Cape Code (508) 775-7060
Martha's Vineyard (508) 627-7084
Nantucket (508) 228-2334
Twelve-step support meetings for individuals with alcohol problems

Emotions Anonymous
(651) 647-9712
Twelve-step support meetings

Massachusetts Council On Compulsive Gambling
(800) 426-1234
Lists of GA and Gam-Anon meetings and resources

Depression & Bipolar Support Alliance of MetroBoston
(617) 855-2795
Support meetings, education, and information

Narcotics Anonymous
(866) 624-3578
Twelve-step support meetings

Dual Recovery Anonymous (DRA)
(781) 778-8803
DRA meetings for people with mental health conditions and addictions

Overeaters Anonymous
(781) 641-2303
Twelve-step support meetings

(508) 875-0001
List of twelve-step meetings statewide

Recovery Inc. Of New England
(413) 567-4510
Meetings, online forums, and resources for people who want to change behaviors and attitudes

Debtors Anonymous
(800) 421-2383   (781) 453-2743
Twelve-step support meetings

Smart Recovery
(866) 951-5357
Statewide meeting list of alternative addiction recovery meetings

National Suicide Prevention Lifeline
(800) 273-8255
Twenty-four hour support for people who are suicidal or despairing

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MBHP - Massachusetts Behavioral Health Partnership
1000 Washington Street, Suite 310, Boston, MA 02118-5002 : 1-800-495-0086
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This page was last updated: 9/8/2014