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Helpful Contacts for Our Members

State agencies
Emergency Service Program (ESP)/Mobile Crisis Intervention (MCI) Directory
Information and Resources

MBHP
Massachusetts Behavioral Health Partnership

Manages mental health and substance use disorder services for MassHealth (Medicaid) Insurance recipients in the PCC Plan.

1000 Washington Street, Suite 310
Boston, MA 02118-5002

Community Relations
Community relations representatives assist Members with questions regarding claims, benefits, eligibility, and other general issues. The lines are staffed Monday through Thursday, 8 a.m. to 5 p.m., and on Fridays from 9:30 a.m. to 5 p.m. After hours a confidential voicemail can be left for MBHP staff to return the call the next business day.

Phone: 1-800-495-0086 (To skip prompts: press 1 for the English menu or 2 for the Spanish menu, then press 4 for Members, then press 1 for Community Relations)

Clinical Access Line
MBHP's Clinical Access Line assists Members with referrals to MBHP network providers, Member appeals, and information on the authorization of services. The line is staffed by licensed clinical care managers 24 hours a day, seven days a week, 365 days a year.

Phone: 1-800-495-0086 (To skip prompts: press 1 for the English menu or 2 for the Spanish menu, then press 4 for Members, then press 2 for the Clinical Access Line)

Text Telephone (TTY)/Telecommunication Device for the Deaf (TDD)
For Members who have trouble hearing or speaking

Phone: 1-877-509-6981

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State Agencies

MassHealth
www.mass.gov/masshealth
Kristin Thorn, Acting Medicaid Director

MassHealth is the single state agency in Massachusetts that administers Medicaid (Title XIX) and the Children's Health Insurance Program (CHIP) (Title XXI). In Massachusetts, Medicaid and CHIP are combined into one program called MassHealth. MassHealth also manages the Insurance Partnership for small businesses.

Central Office:
One Ashburton Place
11th floor
Boston, MA 02108
Telephone: 617-573-1600

Click here for MassHealth Provider Services.

Click here for MassHealth Member information.


DMH
Department of Mental Health
www.mass.gov/dmh/
Marcia Fowler, Commissioner

The Massachusetts Department of Mental Health (DMH) sets the standards for the operation of mental health facilities and community residential programs and provides clinical, rehabilitative and supportive services for adults with serious mental illness, and children and adolescents with serious mental illness or serious emotional disturbance. The aim of service delivery is to integrate public and private services and resources to provide optimal community-based care and opportunities. As the State Mental Health Authority, DMH also is mandated by statute to "take cognizance of all matters affecting the mental health of citizens of the Commonwealth."

Central Office:
25 Staniford Street
Boston, MA 02114
Phone: 617-626-8000
TTY: 617-727-9842


DCF
Department of Children and Families
www.mass.gov/dcf/
Olga I. Roche, Acting Commissioner

The Department of Children and Families (DCF) is dedicated to the permanent safety and well-being of children who have been abused or neglected in a family setting. They work first and foremost to keep families together. To achieve this goal, DCF provides family-based services to assist parents in better caring for their children. For those children who are unable to remain at home because of severe abuse or neglect or who are at risk for abuse and neglect, DCF provides temporary out of home care through foster care, group care, or residential programs. These short-term measures are meant to provide interim guidance and support to families until the children can safely be returned home. In cases where this is not possible, DCF will seek to provide a child with an alternate permanent situation such as adoption, guardianship, or, as with older teenagers, independent living.

DCF Central Office:
600 Washington Street
Boston, MA 02111
Phone: 617-748-2000


DPH
Department of Public Health
www.mass.gov/dph/
Cheryl Bartlett, Commissioner

The Department of Public Health is dedicated to their mission, to serve all the people in the Commonwealth, particularly the underserved, and to promote healthy people, healthy families, healthy communities and healthy environments through compassionate care, education and prevention. Your health is their concern.

Main Office:
250 Washington Street
Boston, MA 02108-4619

Phone: 617-210-5000


DYS
Department of Youth Services
www.mass.gov/dys/
Peter J. Forbes, Commissioner

The Department of Youth Services is the juvenile justice agency of the Commonwealth of Massachusetts. Their mission is to protect the public and prevent crime by promoting positive change in the lives of youth committed to our custody, and by partnering with communities, families, government and provider agencies toward this end. They accomplish this mission through interventions that build knowledge, develop skills and change the behavior of the youth in our care.

Central Office
600 Washington Street, 4th Fl
Boston, MA 02111

Phone: (617) 727-7575

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Emergency Service Program (ESP)/Mobile Crisis Intervention (MCI) Directory


Every ESP provides behavioral health crisis assessment, intervention and stabilization services, 24 hours per day/7 days per week/365 days per year, through 4 service components: Mobile Crisis Intervention (MCI) services for youth, adult mobile services, ESP community based locations, and community crisis stabilization (CCS) services for ages 18 and over. The operating hours for the ESP community based locations are noted in the ESP Directory. Mobile Crisis Intervention services for youth are available 24 hours per day/7 days per week. The operating hours for adult mobile services are 24 hours per day/7 days per week: during this time period, mobile services will be available from 7 a.m. to 8 p.m. at any/all locations, and from 8 p.m. to 7 a.m. this service will be available in residential programs and hospital emergency departments. CCS services are available 24 hours per day/7 days per week and can be accessed through the ESP. Please click here for the ESP/MCI Directory.

ESP Recovery & Peer Specialist Reference Guide


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Information and Resources

ConsumerInfoGuide Transportation Tip Sheet
Resources to help Members get to and from appointments with providers

ConsumerInfoGuide Consumer Information Guide
Self-help, legal, and public resources for Members and their families

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General Resources:


AIDS Action Committee of Massachusetts Hotline
(800) 235-2331   www.aac.org
Information, referral, and advocacy


Boston University Center For Psychiatric Rehabilitation
(617) 353-3549   www.bu.edu/cpr
Education, training, recovery classes, and vocational rehabilitation


Health Care For All
(800) 272-4232  (617) 350-7279 www.hcfama.org
Information, advocacy, and legal resources about healthcare access, insurance, and prescription drug coverage


Information On Disabilities Exchange (Index)
(800) 642-0249   www.disabilityinfo.org
Search for programs or services, consultants, doctors, dentists, general emergency services, information specialists, and links to organizations that serve diverse communities


Jonathan O. Cole Consumer Resource Center
(617) 855-3298   www.coleresourcecenter.org
Peer-run information, education, and library


Massachusetts Clubhouse Coalition
(781) 788-8803   www.massclubs.org
Employment support, activities, and Dual Recovery Anonymous groups throughout the state


MOAR
(Massachusetts Organization For Addiction Recovery)
(877) 423-6627   www.moar-recovery.org
Education and advocacy


M-POWER
(617) 297-2030   www.m-power.org
An advocacy organization run by mental health consumers that engages in human and civil rights activities, human services policy issues, and peer networking


National Mental Health Consumers'
Self-Help Clearinghouse
(800) 553-4539   www.mhselfhelp.org
Advocacy resources and information


Recovery Learning Communities (RLCs)
(877) 769-7693  (617) 442-4111
Information, referral, employment, support, advocates, and warmlines located in centers around the state


NEC (National Empowerment Center)
(800) 769-3728   www.power2u.org
Peer-run mental health education and advocacy


Safelink
(877) 785-2020   www.casamyrna.org
Information and referral for counseling, shelter, and other resources for all people facing domestic violence


Statewide Independent Living Centers
(866) 662-7452   www.masilc.org
Centers provide information, referral, skills training,and advocacy for people with disabilities


Massachusetts Substance Abuse Helpline
(800) 327-5050   www.helpline-online.com
Information, resources, and referral


Transformation Center
(877) 769-7693   (617) 442-4111
www.transformation-center.org
Statewide, peer-run organization providing information, referral, education, leadership training, advocacy, peer support, and regional contacts for people with mental health conditions


United Way State-Wide Information and Referral System
(877) 211-MASS  (877) 211-6277
www.mass211help.org
24/7 local information about food banks, shelters, doctors, crisis services, benefits, disabilities, and other services and programs


Resources for Families:

Child At Risk Hotline
(800) 792-5200
Anonymous hotline for suspected abuse or neglect of children up to age 18


Families For Depression Awareness
(781) 890-0220   www.familyaware.org
Information and education


Federation For Children With Special Needs
(800) 331-0688   (617) 236-7210
www.fcsn.org
Information, education, referral, and advocacy


Greater Boston Parents, Families and Friends Of Lesbians and Gays (GBPFLAG)
(866) 427-3524   www.gbpflag.org
Information, referral, education, support groups, and advocacy for families of gay, lesbian, bisexual or transgendered people


NAMI-Mass
(National Alliance on Mental Illness of Massachusetts)
(800) 370-9085   www.namimass.org
Information, referral, education, support groups, and advocacy


NAMI-Western Mass
(National Alliance on Mental Illness of Western Massachusetts)
(413) 786-9139   www.namiwm.org
Information, referral, education, support groups, and advocacy


Parents Helping Parents
(800) 632-8188   www.parentshelpingparents.org
Parenting support groups


Parent/Professional Advocacy League (PPAL)
(617) 542-7860 or (866) 815-8122   www.ppal.net
Information, referral, education, support groups, and advocacy for families of children and adolescents with mental health needs


Legal Assistance:

Center For Public Representation
Newton           (617) 965-0776
Northampton   (413) 586-6024
www.centerforpublicrep.org
Legal information, education, consultation, and advocacy for people with disabilities


Disability Law Center
(800) 872-9992  www.dlc-ma.org
Legal information, education, consultation, advocacy, and representation for people with disabilities


Governmental Assistance:

DPPC (Disabled Persons Protection Commission)
(800) 426-9009  www.mass.gov/dppc
Anonymous hotline for suspected abuse or neglect of disabled adults


Health & Human Services Agency Programs
(800) 223-2559  www.mass.gov/mrc
Information about Home Care Assistance, Head Injury Program, Independent Living Programs, and the Assistive Technology Program


Mental Health Legal Advisors Committee
(800) 342-9092  (617) 338-2345 www.mhlac.org
Legal information, education, referral, consultation, and advocacy for people with mental illness


MassHealth Customer Service Center
(800) 841-2900  www.ma.gov/masshealth
Information about covered services, referral to specialists, changing your address or phone number, and reporting a lost MassHealth card


Massachusetts Rehabilitation Commission
(617) 204-3600  www.mass.gov/mrc
Education, job placement, and training for individuals with disabilities


Massachusetts Department of Mental Health Information and Referral Line
(800) 221-0053  www.mass.gov/dmh
Information and referral, DMH services, patient records, human rights, and other resources


Social Security Administration

(800) 772-1213  www.socialsecurity.gov
Information about Social Security benefits


Meetings:

Al-Anon/Alateen Family Groups
(508) 366-0556  www.ma-al-anon-alateen.org
Support group meetings for family members of individuals with addictions

Alcoholics Anonymous
Eastern Massachusetts (617) 426-9444
Worcester (508) 752-9000
Berkshires (413) 448-2382
Cape Code (508) 775-7060
Martha's Vineyard (508) 627-7084
Nantucket (508) 228-2334
www.theagapecenter.com
Twelve-step support meetings for individuals with alcohol problems


Emotions Anonymous
(651) 647-9712  www.emotionsanonymous.org
Twelve-step support meetings


Massachusetts Council On Compulsive Gambling
(800) 426-1234  www.masscompulsivegambling.org
Lists of GA and Gam-Anon meetings and resources


Depression & Bipolar Support Alliance of MetroBoston
(617) 855-2795  www.dbsaboston.org
Support meetings, education, and information


Narcotics Anonymous
(866) 624-3578  www.nerna.org
Twelve-step support meetings


Dual Recovery Anonymous (DRA)
(781) 778-8803  www.massclubs.org
DRA meetings for people with mental health conditions and addictions


Overeaters Anonymous
(781) 641-2303  www.oa.org
Twelve-step support meetings

(508) 875-0001  www.metrowestoa.org
List of twelve-step meetings statewide


Recovery Inc. Of New England
(413) 567-4510  www.recovery-inc.org
Meetings, online forums, and resources for people who want to change behaviors and attitudes


Debtors Anonymous
(800) 421-2383   (781) 453-2743
www.debtorsanonymous.org
Twelve-step support meetings


Smart Recovery
(866) 951-5357  www.smartrecovery.org
Statewide meeting list of alternative addiction recovery meetings


National Suicide Prevention Lifeline
(800) 273-8255  www.suicidepreventionlifeline.org
Twenty-four hour support for people who are suicidal or despairing

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MBHP - Massachusetts Behavioral Health Partnership
1000 Washington Street, Suite 310, Boston, MA 02118-5002 : 1-800-495-0086
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This page was last updated: 4/9/2014