Vision Statement

MBHP Mission Statement

• Exceeding the expectations of consumers and their families in meeting their behavioral health needs as they define them; ensuring access to services that promote their rehabilitation and recovery
  
• Effectively and efficiently managing state resources to meet all contractual obligations and state requests
  
• Facilitating linkages, consensus building, and collaboration among state agencies, consumers, and other public policy makers
  
• Actively seeking and implementing consumer, provider, and other stakeholder involvement in the design and delivery of MBHP services
  
• Strengthening links between behavioral and other medical services
  
• Increasing health care innovations and best practices

Core Values at MBHP

• CLINICAL EXCELLENCE - We are committed to a comprehensive, flexible, and integrated system of care management that increases access, improves quality of care, expands services, and achieves the best possible outcomes for Members where recovery principles are fully integrated.
• COMMUNICATION - We believe in frequent and open communication to provide appropriate, consistent, and accurate information about business decisions and day-to-day operations. We foster effective communication through active listening, sharing ideas, cooperative problem-solving, tact, and courtesy.
• COMPASSION AND RESPECT - We are united by our commitment to our Members/customers and to each other. We demonstrate respect to all of those we serve-treating them fairly, with dignity, listening to their ideas and feedback, and valuing their contributions.
• FOCUS - We strive to always exceed the expectations of our internal and external customers. Interaction and communication with our customers is always professional, courteous, and responsive and is conducted in a manner which underscores our commitment to world-class service.
• SUPPORTING AND DEVELOPING OUR PEOPLE - Every one of us contributes to the success of MBHP and ValueOptions. We are committed to providing a work environment that fosters learning and development, recognition for best work, work-life balance, and effective leadership.
• INCLUSION AND DIVERSITY - We all participate in creating a supportive environment where each of us feels a sense of belonging and where inclusion is encouraged. In this environment, we can grow, celebrate one another's successes, and embrace and channel diversity of personal experience, talent, and opinion with a collective focus towards achieving our mission.
• INNOVATION - We value the exchange of new and diverse ideas. We are creative and embrace initiative and thoughtful risk-taking in continuously improving our services and sustaining an enduring leadership position in the marketplace.
• INTEGRITY - We conduct ourselves in an honest and ethical manner, striving for the highest ethical standards in all that we do. We approach our work with a dedication to quality, meeting and exceeding customer expectations, being accountable, and delivering on every promise.
• OPERATIONAL EXCELLENCE - We take pride in the highest level of quality and discipline in our work with a sense of urgency and a focus on results. We are centered on improving performance, building strong leaders, and enhancing organizational effectiveness.
• PARTNERSHIP - We focus on common goals through collaboration, teamwork, and consensus-building and are committed to building strong, long-term relationships. We all have a mutual stake in our success.