The Massachusetts Behavioral Health Partnership will provide its Members the
highest quality behavioral health care as the state's preeminent leader in
helping people lead healthier lives by addressing the thoughts, feelings and
behaviors that are central to good health.
MBHP Mission Statement
MBHP strives to continually help the people we serve live their lives to the fullest potential by:
Exceeding the expectations of consumers and their families in meeting their behavioral health needs as they define them; ensuring access to services that promote their rehabilitation and recovery
Effectively and efficiently managing state resources to meet all contractual obligations and state requests
Facilitating linkages, consensus building, and collaboration among state agencies, consumers, and other public policy makers
Actively seeking and implementing consumer, provider, and other stakeholder involvement in the design and delivery of MBHP services
Strengthening links between behavioral and other medical services
Increasing health care innovations and best practices
Core Values at MBHP
- CLINICAL EXCELLENCE - We are committed to a comprehensive, flexible, and integrated system of care management that increases access, improves quality of care, expands services, and achieves the best possible outcomes for Members where recovery principles are fully integrated.
- COMMUNICATION - We believe in frequent and open communication to provide appropriate, consistent, and accurate information about business decisions and day-to-day operations. We foster effective communication through active listening, sharing ideas, cooperative problem-solving, tact, and courtesy.
- COMPASSION AND RESPECT - We are united by our commitment to our Members/customers and to each other. We demonstrate respect to all of those we serve-treating them fairly, with dignity, listening to their ideas and feedback, and valuing their contributions.
- FOCUS - We strive to always exceed the expectations of our internal and external customers. Interaction and communication with our customers is always professional, courteous, and responsive and is conducted in a manner which underscores our commitment to world-class service.
- SUPPORTING AND DEVELOPING OUR PEOPLE - Every one of us contributes to the success of MBHP and ValueOptions. We are committed to providing a work environment that fosters learning and development, recognition for best work, work-life balance, and effective leadership.
- INCLUSION AND DIVERSITY - We all participate in creating a supportive environment where each of us feels a sense of belonging and where inclusion is encouraged. In this environment, we can grow, celebrate one another's successes, and embrace and channel diversity of personal experience, talent, and opinion with a collective focus towards achieving our mission.
- INNOVATION - We value the exchange of new and diverse ideas. We are creative and embrace initiative and thoughtful risk-taking in continuously improving our services and sustaining an enduring leadership position in the marketplace.
- INTEGRITY - We conduct ourselves in an honest and ethical manner, striving for the highest ethical standards in all that we do. We approach our work with a dedication to quality, meeting and exceeding customer expectations, being accountable, and delivering on every promise.
- OPERATIONAL EXCELLENCE - We take pride in the highest level of quality and discipline in our work with a sense of urgency and a focus on results. We are centered on improving performance, building strong leaders, and enhancing organizational effectiveness.
- PARTNERSHIP - We focus on common goals through collaboration, teamwork, and consensus-building and are committed to building strong, long-term relationships. We all have a mutual stake in our success.